Starbucks - Collinsville

Absolutely ridiculous and very rude management. Granted i was only in for a doordash order but i called to speak with a manager and they were very rude on the phone, talking over me as i was trying to talk wouldn’t even let me get a word in and said they were under staffed. There were at least 8 bodies in there where as i was in yesterday and they had less. Just unacceptable for a “high end “ establishment!

On three seperate occasions I have been given underwhelming service for not tipping when going through the drive-thru. All three times I get 2 grande hot beverages, and when I go to pay, the employees put the card reader out to give a tip. I have recieved cups that are barely 3/4 full, coffee that was significantly watered down, and then one employee turned to the other to show the card reader and replied with you probably didn 't deserve it )Unless I 'm missing something, they do not get paid server wages and the certainly aren 't waiting on/serving me. Just because I 'm spending $13.00 on two coffees doesn 't mean you are entitled to a tip. You shouldn 't guilt trip customers or make coffees incorrectly because of not tipping.If you 're reading this and want a proper coffee without the expierence of constant pettiness, save yourself the trouble with this location and just head over to Edwardsville where they do it right.

Starbucks (or at least this one) was awful!! The peppermint mocha is grainy and chemical tasting. Do not try the impossible breakfast sandwich. It’s impossible to eat from being nuked in microwave way to long and I’m not sure what the sausage is made from but it’s like a potted meat patty. Haven’t been to Starbucks in years and very thankful there are so many other coffee shops to choose from now.

Please update your hours two seperate occasions I have driven 30 min to your location and your closed early

Took forever to fill our order, the coffee was awful or they gave us the wrong blend...ordered. On top of that they were not that busy.