Qdoba Mexican Eats - Collinsville

The food at this restaurant is clearly freshly made, but the service leaves much to be desired. The employees are slow and appear to lack motivation. My food was left sitting in a bag without any attention. When I asked if everything was included, the woman behind the counter responded rudely, saying they were working on it. A few minutes later, without adding anything to my order, she declared it was ready.

I ordered food online and it said it would be ready at 8:13. I came at 8:18 and my food wasn't ready. I let them know, and I sat down while they began to prepare it at 8:22. When the lady prepared my food, she brought it to me where I sat. I went home and noticed when I opened it, four articles were missing. I went back to Qdoba and told the lady that she prepared my food that she left out some stuff. She said I can't believe they left this. She prepared my food. Anyway, she gave me my cattle and tortilla chips. Then I guess her manager asked me what's going on. I explained, and they decided to restart my order, and he had to prepare the vegetables because they were out. I sat back and waited for my food for 10 minutes. I decided to eat inside now because I had to check it out and I starved. The last 5 times I was here, I had the worst service. I'm going to another place from now on. It happened again! I ordered online and it told me it would be ready at 5:48 a.m., but since I know that they are awfully slow and dreadfully trained, I gave them 20 minutes more. I come here 20 minutes after I have to pick up and my food is not ready yet and I am completely ignored at the pickup part. I gave them another chance, but the staff doesn't improve. Seriously, this place is a bad experience!

Staff spent all the time screaming each other and compelling as if it were a high school hallway, while managers weren't messed up. Bathrooms were exceptionally rough. Food average. The entire premise could use a deep cleaning.

My experience was mediocre. Many a-folk enjoy this concept, but the aroma does not fit my palette. I understood the taste of the diet that I am introduced through the sauce that I am presented. Honestly, I know Mexican food and sir, that's not Mexican food.

This place has gone extremely downhill. Last few times I?ve ordered it takes forever to get my food and it?s been wrong every time. I just placed an order today at 10:56am and I did not get it until 11:21. Good thing I checked my bag too, it was missing my burrito. I then followed the instructions left by Qdoba below, but all I got was a reply saying they are too busy to respond and I never heard back again. I used to go here all the time but they?ve officially lost a customer for life.