Jimmy John's - Coconut Creek

On December 1, I went here to eat around night time and as soon as I walked through the door I instantly felt uncomfortable by the workers working there. I felt as if I almost interrupted them or I did something wrong by going there to eat…while I ordered my sub, they looked at each other almost in disgust that I had chosen that sub. The service and experience was so bad and made me so uneasy that I did not feel comfortable enough to stay and eat my sub there… I took it to my car and ate instead. Unfortunately, while I was eating it, I realized I could not even finish it because of how uncomfortable the service made me.Definitely would not recommend this location.

We made an order online via a website. We drove 15 minutes to pick it up and when we came we found out that Saturday and Sunday the store is closed. How its even possible, when other locations are open. Also, why a system let me to make an order?

They imagine they're doing you a favor. I am loathe to give low reviews, but this one was earned

Today, I ordered a tuna sandwich over the phone at 1:20 p.m. The person taking my order was very courteous and efficient. This restaurant is typically known for its "freaky fast" service, so I had certain expectations. I've ordered from this location before without any issues. However, by 2:10 p.m., my food had not yet arrived, so I called back. The man on the line apologized, saying they were really busy, and assured me it would be delivered shortly. When I asked if my order had been sent out, he informed me that it hadn't yet because they were waiting for a driver. I'm not sure how long tuna can sit at room temperature, but it had already been over an hour. This is not the level of service I anticipated. I would have expected some form of compensation, like a free bag of chips, a cookie, or a soda for the inconvenience, but I received nothing. My order finally arrived at 2:42 p.m. (Check #38, 07/01/2022).

This is the second time we've ordered from this location, and the sandwiches were terrible. I'm really disappointed because I usually love Jimmy John's sandwiches. I recommend visiting a different location instead.