Hananoki Japanese Restaurant

Placed a reservation over a month ago for my little brother’s birthday. Came in today and they had me wait over an hour over my reservation time. The whole time telling my group, and another, 10 more minutes, and “there is one more reservation in front” of us. Then when we came up to cancel our reservation and said we were leaving, they magically found a table for us? The management is awful, place was absolutely over booked. Barely any place to stand, now where to sit. Servers were coming up to the host stand cursing at one another. While the hosts were noticeably upset. I would not recommend this location to anyone in this city or any other. Multiple groups were complaining, with one saying that this has happened to them multiple times and they will not return. I feel bad for anyone who works under this awful management.

This place is just plain awful! From service to food... Just don't waste your money. Three of us in our party and I ordered hot green tea. It came out in a lovely tea pot that was ice cold and disgusting. My daughter ordered teriyaki chicken.... We had our food 25 minutes before she got hers... We stopped the waitress twice too ask for it... Finally it came, no apologies for it being so long..... Nothing... This was just wasted money all around!!! And I will never do it again,!!! Honestly it doesn't even deserve the one star!!

Used to go here at least once a month but after 3 bad experiences in a row we won't be going back. The last time we went we were seated and then ignored for 20 min. before we asked if we could get someone to take our order. The server came took our order and brought us water then didn't ever come back for an hour! We asked twice for an update on how things were coming but we're told they'd let's us know, they never did. When we got up to leave 1.5 hrs. later they gave us a bill for $2 for the water!

Go to opening time, especially weekday and do not have to wait long, otherwise call at least one day in advance to make reservation. Shrimp dinner is my favorite and the white sauce is AMAZING!!!

Called ahead and was told there was an hour wait. No problem, headed up and put our name on the list. Sat in the bar for sushi and a drink while waiting. The bar staff was pleasant. Was told our sushi may not be ready before our table was. The sushi did actually arrive before we were seated and was very good.. So, had a few drinks (which were very weak) and some other people came in with the same amount in their groups as we had, just 2. 3 other groups of 2 people that came in after us were all seated before we were. We ended up waiting 2 hours to be seated. While at the bar, a member of the wait staff was overheard saying that the Hostesses were known to pick and chose who to seat first. When we were finally seated, the cooked asked how long we waited and when we said 2 hours he laughed and said next weekend will be 3 hours. We have dined here many times over many years and the food is always delicious. However, tonight it was not. The flavor was bland, at best. Disappointing all around.