Wendy's - City of Oneida

Overpriced, poor quality even for fast food. I figured I'd surge my review in so Wendy's might read it at a peak time.

Wendy's give cold and steal fries. And for fast food it takes 10 minutes to get your food with it being cold.

Went to try the new pretzel bun baconator and it was a great sandwich. I did remove ketchup and dipped it in the jalapeno queso which was amazing especially with that pretzel bun I highly recommend that

I placed a mobile order. When I got to the drive thru, nobody was in line, but it took 3 minutes for someone to talk on the intercom, to tell them that I had a mobile order. I was asked to pull up to the window. I was given my drink and asked to move ahead and they would bring my order out when it was finished. Still nobody in line at the drive thru and it didn't appear to have anybody inside either. However, 2 employees appeared out back to have cigarettes and I was still waiting for my order (breakfast combo). When I finally received my order, the potatoes were cold and my sausage, egg cheese biscuit didn't have any egg on it and wasn't even hot. You would think if I waited over 10 minutes for a MOBILE order that it would be HOT when it came out! This is not the 1st time this has happened at the Oneida store, so I've given the management the chance to work on it and I keep trying. The staff is friendly, but have no sense of urgency or quality standards.

We waited more than 20 minutes for our food, and it was already 11:20 PM on a Friday night.