Dunkin' - City of New York

The employees are rude always on their phones or they are in a corner talking about the customers. They never have hot food or anything that is on the menu to make.and there are a lot of flies over the Donuts and the counters are always dirty. The qualityin that store is very poor and sad. They need to shut this place down because of the service and products you never have. And Ilike when I ask for a manager they say to me good luck in finding them on the phone or store.

The service was slow. My order was wrong but they fixed it and still got it wrong.

I'm a DUNKIN addict and from my Understanding when you order a signature Latte it came as is which is WHIP CREAM I always mention to whip cream but was told no need because it comes with it so I stopped but today that I did not mention it they didn'tadd it and when I claimed it the worker had the nerve to say I didn't charge you for it THE NERVE I said but it comes with itdoesn't it he stood silent.....They definitely need Training

Always a wait on the line due to the cashier taking an order then disappearing for 2min... Customer service could be better. Store always seems to be short staffed and the workers that are there work at a slow pace.

I don't typically review much but felt the need. First time in this location today and after a wait left. A FedEx professional steps in front of me casually in which I let him know I was waiting. Before my calm exchange, the cashier and what appeared tobe a manager said nothing to this customer and kept servicing him instead of stop. The cashier smiled at FedEx and talked tohim. I said my peace to him peacefully and left. I then went to the Dunkin near the high school across the way and was treatedwith respect and customer service. I will not give my money to this Dunkin location.