Pizza Express

On the evening of December 30th, 2021, the weather was mild at 14 degrees Celsius. Despite the outdoor tables being empty, this restaurant was fully packed inside. When we asked a waiter for an outside table, he spoke to the manager who rudely informed us that they were not serving outside, without any apology or explanation. It's no surprise that with staff and managers like this, the restaurant is struggling financially.

We had an excellent meal tonight with absolutely fantastic service from Lucas. Despite dealing with somewhat difficult customers next to us who were quite rude at times, he remained extremely professional throughout. Lucas was very attentive to us and other customers in the restaurant with a very pleasant manner. He was an excellent member of staff who complimented our highly enjoyable meal and evening. Although we are only visiting from Glasgow, we would definitely return on our next visit to London based on the wonderful service and food we received.

The restaurant did not meet expectations. The pizza had minimal and disappointing toppings, and the staff seemed more preoccupied with chatting amongst themselves than attending to customer needs. The prices were high considering the subpar quality of the food and service.

Kush was a wonderful and attentive waiter. He was flat out as the place was busy but was very polite. Food was great as always.

Fristly, very slap dash service from the waiting staff. Forgot the cutlery and drawing pens for the kids even after asking and them acknowledging the request. Then when the food came out it was just plonked on the table on top of whatever was there. We saw a similar scenario on the table next to us, they had starter plates on the table and the waiting staff using the mains plates shoved the empty started plates to the side. Ok fine. Maybe it was first day on the job. The food itself was ok however the garlic bread ordered was more than over done on the base. The kids pizza was not really cut so i had to hack away at it. The final thing I would say is that it's very tight in here so you are almost sitting on top of the guests at the next table. It doesn't seem access friendly. For a chain like this the standard was very much below par.