Henry's Cafe The City

I tried to get lunch here with a friend. I was told at 1:30pm that the kitchen was closed to orders for the time being due to high demand (it was the day of the Royal Parks Half marathon) but would be open again at 2pm. When I came back again at that time the Manager was incredibly rude and told me they still weren’t accepting orders. I understand that they were busy, but I was very unhappy about the attitude. I was made to feel like I was a unreasonable for asking to order food. In a pub. At lunchtime. The other staff were fine, but the Manager was really letting the place down with her customer service skills

Not happy thankfully they took two meals off of the bill however food was just not satisfactory. Smelly too and service wasn't on point

Unlike others we got good food and service Meeting up with our nephew and family from the UK after arriving from USA it was a nice afternoon

Went here for drinks after work with a group of people, one of the group had reserved an area and pre ordered drinks and food platters. On arrival we spoke with one waitress who showed us to the area and then headed off to get the food, and would then come back for drinks. Twenty minutes after arrival we were still just stood there with no drinks and no food. We then asked the waitress if it was possible to change the wine we had ordered (unopened and we still didn 't have any drinks at this point) or some more beer, she said no but then 5 minutes later another waitress came over and said we could swap them but made a big sing and dance about it, a simple yes or no would have been fine. When the drinks did eventually come out, the beers were in ice buckets with ice around them but they were warm, and had clearly come straight out of cupboard/ box rather than a fridge. We then had to wait for the beers to cool in the ice bucket, it was nearly an hour after being there before we had 'coolish ' drinks terrible. Throughout the service was rude and just terrible. When the food platters turned up they were really nice, very well presented and tasted good, it is just such a shame that the visit was ruined by the above. Won 't be returning here in a hurry.

We ate pretty well: Heineken £4.95, Chicken Club SW w Fries £9.45, Fish