The Brown Jug - Chelsea

On 09/17/2023, we ordered takeout from The Brown Jug to be delivered to our hotel near the airport. We had just arrived from an overseas trip and were extremely jet lagged. Our order consisted of one Tuscany pizza and one Caesar salad to share. The restaurant promised delivery within an hour and it arrived on time at 5:30 pm. The delivery person, named Linda I believe, was very friendly. She delivered our order along with another customer's order at the same time. The other customer checked their order first and seemed satisfied. Linda then handed us our order, and we, exhausted from our journey, foolishly assumed it would be correct without checking. When we opened the bag in our room, we discovered that the Tuscany pizza was missing the pesto topping and we had received potato skins instead of our Caesar salad. Despite our fatigue, we managed to eat one slice of pizza before going straight to bed. It was disappointing to have both items in our order incorrect.

Please be patient as the food at this restaurant is definitely worth the wait. I waited about an hour during rush hour in Boston when the tunnel was closed. I heard about this place from the hotel employees at TownePlace Suites in Chelsea, Massachusetts, specifically Luis the shuttle driver. The portions were good and the prices were reasonable. I highly recommend this place, and I am a self-proclaimed food snob.

My dining experience was completely ruined by the presence of rats on the patio. The servers were laughing about it, which was very unprofessional. I would give the food a rating of 1, the service a 3, and the atmosphere a 1.

Best pizzas and wings also the drinks are amazing Food: 5 Service: 5 Atmosphere: 5

We were visiting family in Mass. While here our son suggested we visited Brown Jug where he works. It was great, food was delicious! Everyone was very friendly! Will be back again when we come up!! Thanks all Service: Dine in Meal type: Dinner Food: 5 Service: 5 Atmosphere: 5