Caffe Nero - Chelmsford

Second visit this week, with both male and female staff very unwelcoming towards me, the female barista seemed quite upset that I didn’t hear her the first time when she asked if I wanted cream. Need to welcome people in and be polite, very bad experience and it’s a shame as the coffee I had was good. Perhaps they were upset that I paid using a loyalty card. Would recommend coffee but rude and unprofessional staff.

I am it has to be said a bit of a regular visitor, the guys and girls are welcoming and friendly and the quality of coffee is far superior to Starbucks and Costa

If you like good quality coffee, then make your way to the top of the High Street where you will find this cafe on the left hand side. The staff there are very nice,you can enjoy your coffee either inside or outside the cafe, depending on the weather. They have a good selection of snacks etc. to go with your chosen drink all this can be purchased for a very reasonable price.

Visited for lunch with a colleague. Service was a little slow but the panini were nice as was the tea and coffee. We took the carrot cake away to eat in the office and it was lovely! Would return.

I discovered this restaurant a few years ago, located in a charming older building with nice furnishings. I have visited many times and always enjoyed a decaf latte, often accompanied by food. However, my last visit was disappointing and today's experience was terrible. What was even worse was the lack of care from the staff. I waited at the counter to address the issue (the latte tasted and looked like standard instant coffee), but had to make myself known. There was no apology, just a rude inquiry if I wanted a fresh cup. Unfortunately, the coffee was still not satisfactory. As a result, we will be taking our business elsewhere and have decided to no longer use our loyalty card for this restaurant.