Dunkin' - Champaign

This is always my go-to spot for a quick coffee. The coffee is delicious, and I'm greeted with warm smiles every time I visit.

I asked for a iced match latte with oat milk. I have an allergy to cows milk. I said it three times at the window ORDERING and asked TWICE after they gave me the drink to confirm it was oat milk because it looked too white). I have a hard time tasting the difference after matcha is added but after three sips when I got to work I knew it was cow milk. I had an important meeting and this almost ruined it because I got sick. Please listen when I say I have an allergy, I don't pay $8 to be poisoned :

The coffee I got taste like warm cup of milk no hint of coffee to it. I asked for a cup of water for my son and the drive through attendant had the audacity to tell me I should've told her earlier while ordering! Like does it matter ? It's just a cup of water how many hours did it took for u to get one for your regular customer. They don't deserve business specially with this attitude. Never going back.

My dog and I go to this direction location everyday so he can get his pup cup and me a little snack and the staff always goes above and beyond to make sure my pup has the best day possible. He’s a big guy so he can be scary but they love him!

After requesting oat milk and informing the staff about my allergy, I received my drink, but it looked a bit different. I confirmed twice more whether it was made with oat milk, and the woman assured me it was. However, there was no label on the drink. During an important meeting at work, after just 3-4 sips, I realized it was actually made with cow’s milk. This nearly ruined my meeting, and I ended up feeling unwell after just a few sips of an $8 drink because the staff didn’t pay attention to my allergy.