Dunkin' - Champaign

I asked for a iced match latte with oat milk. I have an allergy to cows milk. I said it three times at the window ORDERING and asked TWICE after they gave me the drink to confirm it was oat milk because it looked too white). I have a hard time tasting the difference after matcha is added but after three sips when I got to work I knew it was cow milk. I had an important meeting and this almost ruined it because I got sick. Please listen when I say I have an allergy, I don't pay $8 to be poisoned :

The coffee I got taste like warm cup of milk no hint of coffee to it. I asked for a cup of water for my son and the drive through attendant had the audacity to tell me I should've told her earlier while ordering! Like does it matter ? It's just a cup of water how many hours did it took for u to get one for your regular customer. They don't deserve business specially with this attitude. Never going back.

Used to be a regular at this location. And by regular I mean 4-5 times a week, never had any issues...I've ordered the same drink for the last 6 years.... Large mocha iced coffee w/ cream and sweetener. Not like it's even that hard of a coffee to make...The last 4 times I've been in this place they've given me either a plain iced coffee with cream, or someone else's order entirely.Not too mention they are extremely rude and act as if youre lying to them when you tell them they messed up your order.Will be going to the one on prospect from now on.

My dog and I go to this direction location everyday so he can get his pup cup and me a little snack and the staff always goes above and beyond to make sure my pup has the best day possible. He’s a big guy so he can be scary but they love him!

Friendly and polite staff, quick service, clean store and tasty treats! There's a drive thru available too.