Potbelly - Cedar Park

It had been awhile since we had eaten at Potbelly and it did not disappoint. The server was very friendly and made some great suggestions. I got the Italian with hot peppers and it was delicious! We will not be waiting as long between visits from now on.

1 star experience today. My online order was 10 minutes late, despite me arriving early. Was told it would be 2 minutes late on arrival, and was left to stands there as customers continued to arrive leave. Frustrating, as it made me late for a

Food is always super tasty and fresh! The service is great too. I made a mistake on my doordash order, so I called and Amanda helped me out. She was friendly and quickly was able to update my order and issue me a refund. She was very pleasant to speak with and I appreciate the awesome service. Thanks Amanda!!

I used to love potbelly and go there all the time for lunch. However, my recent experience today trying to order from this store using UberEats was a massive disappointment.First thing, they just outright cancelled my first order after I had already waited almost an hour for it to be delivered. Nothing worse, then doing a late lunch because I 'm busy with work, then to remember you ordered food and was wondering how much longer only to find the store cancelled your order without so much as a phone call.So I re-ordered, and changed my order around a bit, perhaps they were out of the large multi-grain, who knows, they didn 't tell me what the previous problem was.Again I wait yet another hour to eat my lunch, getting very grumpy at this stage because I 'm HUNGRY. However, when my wreak sandwich finally arrived, they had SERIOUSLY drowned my sandwich in mayo and mustard. I Literally, had problems just picking up the sandwich without huge globs of mayo/mustard sauce falling off. I had to use a napkin to try to wipe off this massive amount of excess sauce. It felt like whomever cancelled my order in the first place, seemed to be trying to take revenge on me for having to gall to re-order my food and interrupt his day. That is how it felt at the very least.

Just ordered 2 sandwiches via DoorDash as they come, and got the 2 sandwiches with just meat and cheese, no fixings. How is this acceptable?