Papa Murphy 's Take 'n ' Bake Pizza

I ordered curbside pickup which at this location is a joke. There is no way in the app to notify you are there so I am unsure why they ask for all your car identifiers before you order. I called into the store to tell them I was here and was immediately asked if I could hold a moment, well that moment turned into several and was more like ignore . When I tried to call again the line was busy. I have never ordered from a Papa Murphy 's anywhere that was limited to a single line, so did they have a whole bunch on hold? I went into the store and picked up my own pizza which was at least ready. When I complained to the staff all I got was excuses before any apology. I will no longer use this location even if I do have to go further. Oh, and if you do order curbside don 't give a tip since you might have to go pick up your order anyhow.

It is always something with this location. Secret rules struggles. If you close at 8 and I arrive at 750, why am I not allowed to order food? This is now the second time I have attempted to patronize this location, only to be told that I should have ordered online or came a little earlier. What is that? Seems like false advertising to me. Sad.

This place is always clean, friendly staff and great service.

I placed an order on Valentine's Day. Knowing that it would be busy, I placed the order online well advance before noon. I requested a 5:00 pickup. I arrived at 5:00 and was told by staff that they were very busy today and needed another 20 minutes. I visually noted that my order had 7 other orders in front of it by the line of receipts the staff gestured to. I left and returned 30 minutes later. The staff then told me that it wasn't ready and stated that there were 6 orders ahead of mine. The entire time I noted that walk in orders were being taken and filled. When I eventually asked for my money back after an hour wasted, the cashier told me that they could not refund online orders. At this point I lost my patience and told the staff they needed to make my order next. After waiting outside for another 10 minutes, a staff member came outside and simply handed me a cash refund. The end result was much of my evening wasted and ruined dinner plans for my family. I will not be returning.

Really sad how much down hill Pappa Murphys in Cedar Park next to HEB has gone down lately! They pretty much cut everything they put on their Pizzas in half. I’m talking sauce, cheese and toppings. I actually threw out the last two big slices because it was so bad! Someone must have bought them out and they got greedy? I won’t be going there anymore. The Cowboy is not something that will satisfy a Cowboy any longer! Oh I tried three times the last few months and it was all bad. Bummer it was my favorite!