Dairy Queen Grill Chill

I go to Dairy Queen at least twice a week. I have never had the worst service as I did today I ordered a chicken box and a banana split. I was told I needed to pull ahead because they had no chicken ready and was immediately handed my banana split. Why in the in the world would you give ice cream before the food was ready especially in a drive-through window in 90° weather. I told the woman in the window that I wanted her to give me my ice cream when my chicken was done. I was given the worst attitude, told that I had to take the ice cream that I was given, which was already starting to melt. When I was actually able to leave with my food I had a bowl of fruit soup that I was forced to take because she refused to remake it. I will no longer be going to Dairy Queen in Campbellsville. Dairy Queen needs to hire more adults with common sense. You don’t hand a customer an ice cream part of their meal if the food is not even done! Worst customer service ever!!!!

Worse Dairy Queen is Kentucky. Went in to order a chocolate soft serve cone dipped in chocolate. We were told to have a seat and they would bring it out. It was supposed to be carry out. Finally had to go get our cones and they had sat there so long they were melting. My chocolate cone was vanilla and when I questioned the worker about it not being chocolate she informed me that they did not have chocolate. Since when!!! I do not like vanilla at all. Then 5 minutes later a gentleman came in and ordered chocolate. Really??? The worker was extremely rude and too darn lazy to make my correct order.

I would rate Dairy Queen's $7 chicken strip, gravy, fries, and sundae meal 4.5 out of 5 stars. The food was delicious, hitting the spot just right. However, the service was a bit slow, possibly due to understaffing, but the staff remained friendly throughout the experience.

The service was fine. The speaker in the drive-thru was broken on a Sunday night. All cars were ordering at the window and waiting for their food. The line was backed up to the road. We waited over 45 minutes to order and get our food. The girl at the window handled it well.

Ordered extra fries and Texas toast in our chicken tender box and didn't receive either. Didn't realize till we got home. Also food was cold and fries we did get were stale