Jack In The Box - Calimesa

I placed a large order today but couldn't pick it up myself, so I opted for delivery. Unfortunately, none of the tacos came with any sauce at all. I had specifically requested hot sauce packets on the side, but they didn’t include those either. Given the size of my order, this was a major oversight. Now, with guests at my home, someone has to go out just to get the sauce because it seems the staff at this Jack in the Box didn’t do their job properly. The service was terrible, and when we tried calling multiple times to address the issue, it appears they may have disconnected the phone, as our calls stopped going through. Overall, I had a horrible experience and would not recommend this place. To make matters worse, the tacos were extremely dry.

The staff was friendly, and both the restroom and dining area were clean. My fries were served hot, but I got a little grossed out when I saw the cashier go from handling the register to touching the fries and then eating them. The shake machine was messy with spilled ice cream, and the kitchen floor was littered with fries and wrappers. I ordered just two items and was the only customer in the store, with no one in the drive-thru, yet they still managed to forget one of my orders. Overall, it wasn't the best experience. I hope they work on their cleanliness.

The kid wanted some protein and I was in the mood for coffee, so I figured it could work out. However, it’s odd that you have to buy an entire bottle of milk just to have a little in your coffee. I guess I should really question why anyone would stop at Jack in the Box for coffee in the first place.

Slowest drive thru ever. 4 cars and it took over 20 minutes, and they still got the order wrong and the fries were cold. @7pm. Update one month later and the drive-thru is worse! Update: 11 months later even worse. 9/24 10:15pm drive thru took 25 minutes, only one car in front of me. Order wrong again. Plenty of staff inside. No one answers the phone. Franchise should be revoked. This is just pitiful

Would give zero stars if possible. Never been to this particular location but go right by here every Friday around dinner time so thought we would try. Store looks new, clean, in good area etc. We decided to go inside. It was Friday 5:50 PM on October 7, 2022. The only customers in the store were what looked like 4 high school or college aged girls all sitting together no problem there. Walked in store, up to register, looking up at posted menu...etc. Meanwhile, the dark haired young man who should have been helping to take our order was frantically giggling LOUDLY laughing about who knows what ?? with his co workers who were nearby off to the side , in cooking area. Instead of approaching us,the customers, the boy quickly dashes off to point something ?? out to 3 or 4 co workers in other part of kitchen where all erupt in laughter. My wife and I were left alone at register feeling awkwardly uncomfortable. I asked her, what do you think about going somewhere else for dinner tonight instead? She responded, That 's exactly what I was just thinking too So, as the kids were still all giggling we were headed toward the exit. As we were walking out theactual door the one girl with somewhat long hair ?? I think loudly exclaims to one of the others in a humorous tone You just made those people leave! as if that was also something funny to point out. Apparently, the manager was notthere at the time but whoever the shift lead was should definitely be replaced. The owners or management need to get this store back under control . Very unpleasant experience and extremely unprofessional. Of course we will never returnto this location. What a shame.