Starbucks Acle - Broadland

I’m gutted to say today was the worst customer service I’ve experienced in Starbucks (by Debs), I was spoken down to and was made to feel like a nuisance in front of other customers. I always come to this Starbucks as it’s on my way to work, but after today I don’t think I’ll be returning and if I do I hope to have a more welcoming/friendly service. A coffee for me really makes my day, it’s my little treat which I look forward to, but after todays service I’ve left feeling disappointed. Debs didn’t seem welcoming from the get go when asking what would I like, but then I accidentally scanned my points card twice too quickly which she then huffed and looked at me and said “ohh now I have to start again”. There was no communication towards me, clearly because she was p sed off with me. She called her colleague over saying “the system has tripled the points because SHE scanned her points to quickly”. She served me on another till but when gave me my order still no communication, no thank you, no apology, no nothing. So rude! I’m so gutted from the experience I just had.

Staff are polite. Seating and table area are disgustingly dirty. Such a shame, it wouldn’t take much effort to do a deep clean once in a while!

Since I left here I have always popped in every so often and it's so lovely to see that that staff are still so customer focused, not just with me but with others too!

Used to work here and quite surprised to see it gone quite downhill. Staff didn't look like they wanted to engage with each other let alone the customers. One coffee machine was out of use, the dishwasher was broken, there were cups everywhere despite it not being busy and 3 of them on shift. No atmosphere at all.

Nothing wrong with the coffee it's more the actual surroundings. The surroundings are shockingly dirty the cloth chairs are filthy giant hair balls on the floor , nearly every light had cobwebs handing from them and seen one staff member clean the tables off with her hand onto a plate but not sanitised the table afterwards highly doubt I'll go back