Coffee#1 - Bristol, City of

Good range of coffee and food but the service is shocking. Nobody appears to be able to multitask and priority is given to staff talking to each other than customers. Much better places to go on North Street IMOP

We joined a sizeable queue for coffee last Sunday afternoon. The queue hardly moved due to staff not really bothering to serve. It was painful. And very annoying. Everyone in the queue was becoming agitated and wondering whether to bother staying (a number just walked out). The queue started to snake out of the door. We were in it for 20 minutes. There were enough staff. They just hadn't been told that serving customers is their number one priority, not chatting or checking their phones!!! Management please get it sorted!!!

Pro’s Clean Comfortable Good menu choice Very hard working friendly staff Cons Understaffed in the busy periods, specifically early morning when there are queues and one member of staff has to manage the hot food and coffees. I also understand that you are taking delivery orders that the staff will also have to service! Over the last couple of weeks despite advertising it, there is never any bread for toast blaming supply chain! Either don’t advertise it or get someone to pop to the local shop for a few loaves! Please put more staff on at busy periods and get your supply chain sorted and then you’ll get a 5! With the numerous cafes in close proximity I think you will start to see regulars going elsewhere if this doesn’t improve. I am in every morning and I am considering going elsewhere but hopefully not!

Thank you so much to the lady who helped me this week to chose a coffee without making me feel stupid! She very nicely explained the options and the roasts and also the differences between how they are made. I’ve been back twice since. Lovely lovely coffee and great service. The lady seems to be there everyday around 9am so you know who you are.

Always go to coffee 1, can’t wait for them to reopen, always look when I drive by. Friendly staff. Lovely coffee