Einstein Bros. Bagels - Bowling Green

I'd like to start by saying that Allison is fantastic! She is always focused on improving things, which is probably necessary since others sometimes make mistakes. However, my experience with the drinks has been inconsistent; they often get the order completely wrong. The bagels I've received are either not what I ordered or are barely warm. If a specific item is unavailable, they don't inform you and instead just substitute it with something else. Overall, it's quite disappointing.

I checked Google and their website, which both indicated they were open, so I drove 20 minutes to get there only to find that they were closed for summer hours.

You won't be disappointed if you eat here. Everything is fresh and they have a lot of cool cage free options with eggs for your bagels. Staff is always working hard to get orders out in a timely manner

I went in this morning to order two tubs of plain smear. I've done this atleast a dozen times over the past couple semesters. I have a bunch of bagels, and I come in to get their cream cheese. I've never had a problem in the past, though this semester I guess they really cracked down? I heard a worker ask another worker whom I assume is the manager of the business , how many scoops to put in the cream cheese tubs, and I heart the manager say 3 scoops. I got back both tubs with only three scoops in each one. The first tub was a third of the way full, and the second wasn't even a quarter full. This was incredibly irritable, as previous semesters filled the tub so much to where the cream cheese touched the lid. 6 8 scoops . I asked the employee to add another scoop or two, now they were both half way full. I didn't wanna make a commotion so I accepted and said thank you. The manager then checked me out. She said Did she do that? I'm so very sorry. . This was what annoyed me the most. This person was the one who instructed the employee to give three scoops in each tub, this person should be the one apologizing, not pointing the finger to the employee that was just following instructions. I love this business, they sell the best bagels and cream cheese. I'm not one who gives reviews, but this was something I had to write about. Horrible business practices this semester, and I hope to see some improvements.

I'm guessing there isn't a need for a bagel shop in the community? Little bit of work to get here, but well worth it had a toasted bagel with cream cheese with a coffee, pure heaven! 262