Victoria The Bear - Borovets

Terrible food, terrible service, nothing looks like the photos. Ordered gyozas came cold and hard like they were under cooked. Eat one to check if it was ok and sent it back, came back it was on the same plate with the same dressing underneath but put in the microwave, had mains (all bad) then our bread we ordered came out 10 mins after finishing mains I said we have finished mains we don’t want the bread anymore and her reply was “do you know how long bread takes to cook”. If you know good food and service AVOID this place. Bad food, bad service, we never complain and it was honestly so bad. A shame as we had a good experience here 2 years ago!!!! Food: 1 Service: 1 Atmosphere: 2

The food is very good, but the manager Maria does not know how to speak and behave with customers. Too bad about the location. Food: 5 Service: 4 Atmosphere: 1

Sadly I was starting to search for this restaurant on my phone to look at review when we impulsively just decided it would be fine and went in.“How could our dinner possibly be so bad?” This place is a joke.... I am not sure how long they will survive, everything is terrible ! Food , service , quality of the food ! A crispy chicken burger was so besmirched by dollops of goo both green avocado? and whiteyellow maybe mayonasse ? , it looked like a science experiment gone wrong,” I’m not even gonna talked about the fake burrata that was supposed to be be a famous Italian delicacy but what we got was a white fake round cheese topped with avocado ! If you are seeing this before you go actually don't go in, good job. You are wiser than I was. Worst service we got a bad burger and we told them about it they just got frustrated they took the sauce that we told them was bad and left neither a sorry or anything! After 8 main dishes untouched and half an hour later we got the bill that was extravagant we paid and left ! We also stopped a couple of people of being ripped off and getting inside this Place ! That’s it a vary bad and expensive experience ! We are eating Cheetos and chips now at our hotel !! Service: Dine in Meal type: Dinner Price per person: BGN 40–50 Food: 1 Service: 1 Atmosphere: 1

I ordered a burger with guacamole, lettuce, chicken, and cheese. The cheese and guacamole were expired. When we told the waitress, she never answered, apologized, or gave us another burger. As for the rest of the food, it was not good at all. The only thing that was worth it was the pizza. We left hungry and hardly ate anything. Service: Dine in Meal type: Dinner Food: 1 Service: 1 Atmosphere: 3

The soups are cold, the service takes a long time, the prices are too high. Service: Dine in Meal type: Lunch Price per person: BGN 30–40 Food: 2 Service: 1 Atmosphere: 2