Hilton Garden Inn Bloomington

I had a terrible experience at this hotel due to poor communication between the management and the reception staff. I found the staff to be rude and unhelpful, and my issue was never resolved. I ended up paying for a night I didn’t even stay, despite being told I could check out early. The pool and restaurant were both closed, and breakfast was $7, even for Hilton members. What should have been a great experience was spoiled by the unpleasant demeanor of one worker, who seemed indifferent to the guests. I will never stay at a Hilton property again!

As a Hilton Honors member, I was quite disappointed with my stay at this hotel. The room was noisy due to street sounds, the bathroom was not clean, and overall, I didn’t get a good night’s sleep. I'm really let down by this experience and hope it won't be a continuing issue in the future.

I would describe the Hilton Garden Inn as an average hotel. It has clean rooms and a convenient location, but the service leaves something to be desired. We checked in late, and the staff member who helped us gave us the keys but wrote down the wrong room number on the paperwork. As a result, we ended up having to go back to the front desk.

We paid nearly $200 to stay here. Breakfast is not included, so during our booking, we paid extra for breakfast. The next morning we walked in for breakfast and the attendant screamed at as “this isn’t free!!!”. After politely explaining that we had already paid, we went to check out the “freshly prepared every morning” breakfast, which consisted of stale cereal boxes, yogurt, plain bread, and blueberries.During our stay, we had to park in a parking garage by the hotel. When we checked in, the front desk individual told us that the next day, the gate would be up in the morning so we should be able to leave the parking garage and not have to pay. However, the next morning the gate was not open like we were told, so we paid. The gate did not go up so we had to call the city department to get them to open the gate for us.We put the do not disturb sign on our door, and that morning the housekeeper knocked on our door and asked if he could come in and clean…we had the do not disturb sign on!!!The air conditioner was also very bad so our room was hot all night. This was the type of service I would expect for $60 a night, not $200 a night. I would NOT recommend.

The Hilton Garden Inn Hotel has a very nice entrance area. The people at the desk are friendly. You can get tea or coffee there. The hotel room is medium sized. My room had a microwave oven and a mini fridge and television set. The unfortunate problem that I encountered with the room was I felt it was not clean. On the floor next to my bed was a pair of dirty socks. And the flooring was not particularly clean. On the rug there seemed to be a white blob which turned out to be a candy wrapper also there was a piece of plastic on the rug. I went to the desk to report this and requested that housekeeping should come up and clean the room. I also felt that there might have been soap scum on the bath tub. Obviously I didn't feel comfortable taking a shower there. No housekeeping came up to fix the room for me. The hotel also has a restaurant but no chief for lunch or dinner on the the weekend. This is the experience I had there. Maintenance was good and fixed the problem I had with the blind and bathroom door not locking. It seems to me that there was (is)a lot that needs (could) be done to improve this place before it deserves the name Hilton.