Chicken Express - Big Spring

The food was excellent. Although the quality had declined in the past, my most recent visit was truly enjoyable.

The restaurant wasn't busy, but I ended up waiting a long time while the staff attended to other tasks. The girl at the counter was quite rude. When I finally received my order, it turned out to be the wrong one!

The last time I ate from this place was after my football match when they provided us with chicken on the bus. When I tried a spoonful of potatoes, they were way too spicy. I swear they must have used a whole bottle of pepper! It was so hot that it made me sweat.

Was at the drive thru placed my order and was in like for 30mins while the vehicle in front of me was there longer. No one ever came out to say anything. Poor management and employees don't care as well. Whoever owns this place needs to shape up their staff asap. Hardly busy and take forever to get your order out. Never again

Their prices keep going up and the quality is at par. What customer base they had is shying away now. They used to be a reasonable solution; their prices have gone from$48 for a family meal to $65 in a year and 1/2. They charge 3.5% to use a card now. That's no longer reasonable. Edit: the owner decided to respond to my review so..I didn't feel the need before to include how poor the food practices are and that food safety is loosely observed. Seeing as I looked through other people's statements about the place within the last year and how poorly this place has been rated in that time an owner should be knowledgeable enough to make necessary changes. If the quality does not increase with the price there is no need to give you my business. Good day to you.