Big O Bagels - Bend

My mom and I are backpacking in the atea and were so excited to walk to a bagel place from the motel. Buuuut we are def not doing back. We weren 't even acknowledged walking in. We ordered a BLT and a bagel w cream cheese. Both were black burnt. BLT was drowning in yellow mustard. When my mom brought it up to the counter he very snarkily replied well, that 's how we make it here. We saw him smile a total of 0 times, said hi to 0 people, and rolled his eyes as he slammed our burnt order in the trash. He had some fun slamming some cabinets too The menu says B.L.T. period. Maybe ask customers if they want some weird yellow mustard mayo combo drowning their sandwich and you wouldn 't have to get so much attitude fixing it. A female came out and said hi but didn 't address any customers or orders, just left it all up to him. I 've worked in customer service and hospitality for nearly 25 years. Even on my worst days, I still treated people as I would want/be expected to be treated. If customers dont think you love your job, you 're not doing it well, or your management sucks, or maybe a combo. I am not the type to complain or send food back, but when you disrespect my mother, that 's unacceptable. If we didn 't walk there after miles and miles through snow, I would have left the second we walked in and felt like an uninvited guest. And the bagels are hard as a brick.

Been a Local since 1990 and was privy to their inception on the West side . Living near the S Bend location now and have never had a issue till after Covid . I know online orders and take out is what kept the restaurants afloat but to continue this practice has now shunned the walk in customer as the online orders take precedence leaving anyone who has walked in to wait till online orders are processed . I will not be going back .

Had an everything bagel with ham egg cheese! Was really good!

Here is where I go to get my favorite breakfast sandwiches. I love to order them from the app and they have it ready almost always when I arrive. There have only been a few times that I had to wait a little bit. My favorite is the eye opener with bacon on a sesame bagel.

February 6th, 7:30-8:15am waited 45 minutes for them to not even take my order with two people in front of me. Both people left. They couldn't tend to customers in the restaurant, but were actively making online orders instead. The worker would only take one order at a time. In between each order he would go stand in the back. The sad thing is I stopped going to this location for the specific reason last year. To see that nothing has changed shows a tremendous amount of poor management and poor ownership.