Pizza Hut Victoria Square Belfast

The pizza places in belfast are generally very good, however Pizza Hut in belfast is a shambles. Rude staff, undelivered orders, uncooked food. Would not recommend to anyone

My fiancé and I came here for a bite of food on a treat out. We arrived at the restaurant at 8pm and were seated promptly. The lady seated us and did not come back to take the order until 8.30pm, both waitresses seemed more interested in talking amongst themselves. Our food arrived at 8.45pm which was prompt. I was shocked when the waitress interrupted our meal 5 minutes later and said ‘sorry folks can I get your payment now just so I can get my work done in the office?’ I think the management would need to look basic customer service training in staff especially those who are at a level to be closing off tills. I work in hospitality myself and felt very unwanted. I have given a 2 star review rather than a 1 as the food was good. (Not that anyone asked!! I doubt management will look into these issues however considering the lack of response to previous numerous complaints on this page.

Had a very disappointing experience, ordered lasagne and chips the lasagne wasn’t even a centimetre deep there was no meat one slice of pasta and mostly cheese, the chips were hard as they were undercooked! The Cleanliness of the floor and tables was appalling they were dirty there was food, napkins and cutlery lying on the floor around us. The starter plate was dirty and the cheese bites had NO cheese! Our waiter was nice enough to take the food off our bill but the overall experience was negative!!!

After arriving to Belfast on a trip with my partner, after doing some shopping at the Victoria Square decided to pop into Pizza Hut for some food.. we were seated at a dirty table, we then asked for new table, we got moved. We have placed an order with one of the the waitresses, We have waited 55 minutes for our order however didn’t arrive, when my partner approached the two women working there, they have answered him in an ignorant voice asking if we have even ordered!!! 55 minutes waiting and get told that the food is not even coming! No apology .. just rudeness .. wouldn’t recommend for anyone..

Travelling around you get to get to see the disparity between branches of chain restaurants. Here is an example of a better pizza hut. Some branches leave out pasta and couple of tubs of sauces but here they actually provide a tasty green veg in white sauce and a red sauce pasta. The pizzas were tasty and despite being very quiet (only 4 guests for buffet) there were several to choose from were and all fresh.