Build-a-Burger - Belfast

I ordered a burger with chicken lettuce jalapeños and cheese sauce got this instead. Unfortunate as have ordered before and had no such issue genuine let down

This is one of those reliable places you always find yourself coming back to because you know youre going to get well fed with good food there

I have been getting food from here over the last few years and it was always good quality. However, over the last year, the quality has been awful. The last two burgers I have ordered (soya mince one) have been STONE COLD. The first time I put it down to the deliverer, however it seems they weren't the ones at fault. This burger I also ordered with an onion ring, which came raw and disgusting. The second I bought in store and tried to eat minutes after, but again STONE COLD. TO add to it, the store had barely anything in, so choices were very very limited, which sort of defeats the point of the place. Need to sort themselves out and get back to the quality that they were, or at least the basic quality of warm food that is expected.

Been a huge fan of build a burger for years... As a vegetarian I've always been bowled over with how considerate the staff have been of vegetarian and vegan diets. Of late I've noticed a huge change in both the staff and quality of food. Visited a few days ago and went for the spicy bean burger my usual... Noticeably different burger tasted like a tesco frozen bean burger, toppings were all really cold which meant the whole burger was really cold and unappealing. Seems to have taken a dramatic downturn.. Very disappointing... Will be thinking twice before visiting again disappointing as I'd always championed this independent business

We have been going to Build-a-Burger for years because their buffalo chicken wings were absolutely amazing. I say were because we would never order them, or from here, again. We placed an order with them on JustEat. The delivery turned up and the wings were simply breaded with no sauce, completely different from the dozens of times we have gotten them before. They were also lesser quality chicken. Assuming a mistake had been made, we tried ringing but the line was cut so we drove over there to show them the 40 buffalo wings that were clearly not buffalo wings or what they usually sell. My friend went in with them and was greeted with confusion despite being told the issue. They took the wings through to the kitchen and came back after 15 minutes with newly cooked wings that were the exact same with no sauce again! My friend told them the issue again and the hostile chef came out to tell him that they always did them like this. I can assure you that Build-a-Burger have not and I think you need to Google buffalo wings . No apology, no offer of compensation, nothing except a terrible service. What they did do is send us on our way with these chicken wings with 8 polyester tubs of sauce, 6 hot and 2 BBQ, that we realised were all only quarter full when we got home and a tin of coke. Very strange experience, has Build-a-Burger changed ownership and all of their staff? Either way, we will not be back and we will be telling all our friends how badly downhill this place has went.