Arcadia Delicatessen - Belfast

I purchased a bag of 80 Titanic tea bags online and found out I was charged £14 for delivery. I immediately contacted the restaurant to cancel the order and explained that I was being overcharged at £18 for a pack of 80 tea bags. After reaching out, I received an email from Lucy stating they would refund £8 due to the fact that I had made a small order rather than a hamper. I pointed out that they had not yet dispatched the item or arranged shipping, and I was not returning anything, so withholding £10 seemed unjust. I have taken action by informing my bank and involving Ireland's trading standards authority (NSAI) to investigate. I believe my "right of withdrawal" has been violated in this situation.

Stunned reading the review by steveBelfast2018. A fantastic local business of over 85 years spanning 3 generations! The Arcadia is a real gem of a Deli and offers fantastic customer service and products. I particulary like their pate. Never tasted better. I have good friends in car sales local to the arcadia and they religiously buy their lunch time sandwiches there. They have reduced to 4 days a week recently in an effort to lose weight (won't go hungry here). Steve's review is so far from my experinece and feedback, i can only assume he owns/has interest in a rival deli. In summary, excellent, tasty, great range, filling and Brenda makes it all work. You wont meet anyone more personable and dedicated to great service!!

We stopped off on our way to holiday at Crom after the boat trip over from England. Great selection of cheeses, oatcakes, soda bread etc. Staff were really helpful and friendly. We ate well all week and then stopped off again on our way home as we had enjoyed our purchases so much. We had lots of goodies for the trip home and following week! If we lived locally then we would be regulars.

For a feeling of old school shopping, served by people with a passion for food, stop by Arcadia! Fabulous section of cheeses, fresh fish (displayed beautifully of a large table of ice) and gourmet treats galore. Expensive, but you get what you pay for!

If I could give zero on the rating I would. I ordered hampers online from this local business as Christmas gifts for family. Not only did they fail to deliver when specified, they also managed to address items incorrectly. When I called to try and sort out the issue I was given a variety of excuses (including that I must have used their online ordering facility incorrectly as the mistake could not possibly be theirs...I then sent them photographic evidence that they had in fact addressed parcels incorrectly, and it was their mistake). At each stage of trying to resolve the issue I was told something different I was not called back when they said they would and I did not once receive an apology for their errors causing a great deal of inconvenience to me AND to the recipients. Each stage of my concerns was dealt with by Brenda. She failed to apologise, to call back when she said she would, or to even admit that the mistake was entirely their doing. I was told initially that the owner packed the hampers herself and there was no way there could be an error, I was then told the hampers were packed off site by someone else and that they had no control over this. I tried, on several occasions, to resolve this amicably, and was told before Christmas that they were just too busy to deal with my complaint and that they would contact me in the new year. It is now the 15th January and I have still not received a phone call, an apology, or any indication that they might be concerned about their level of customer service. Appalling