Spring Hill Suites Baytown Texas

Every other Marriott I stayed at was willing to accept the form via email and process a refund for me, but this location was unhelpful. The staff here seemed to avoid my inquiries for days. When I finally managed to reach someone by phone, I was told that this hotel isn't even an official Marriott property.

Initially, we had no opportunity to stay at the restaurant, but we did have the chance to experience their customer service. Our reservation was unexpectedly canceled by the hotel without any prior notice, which we discovered at 12:40 AM! We arrived searching for a room, but unfortunately, they were fully booked as well. That's when the situation took a turn for the better. The manager, Leticia, went above and beyond by calling another hotel for us to confirm that they had an available room. She certainly didn't have to do that, and thanks to her efforts, we were able to get some rest instead of spending half the night looking for accommodations. Thank you, Leticia! She truly is a gem!

I was at this place on 5/14/22-5/15/22. although the hotel was beautiful, the hotel offers various amenities with a beautiful breakfast. I have to ask the security of the place. woke up to find parts stolen vehicles.

Avoid like the plague. does not believe that all reviews that will certainly come from them. this place and the staff are terrible. they do not take marriott points. they will guide them company credit card so often that amount division calls them.

The water feature didn't work. Hot tub doesn't work and half the lights don't work. The staff is nice and room is clean but you can tell the place needs better maintenance. The place looks nice and clean though besides the pool.