Oldtown (sri Gombak) - Batu Caves

The wait time was reasonable, order one quarter chicken with 2 sides and one mega chicken meal, all came in within 20 minutes. The floor staff was prompt with our requests.

The food and serving size were good as expected. The service crew are respectful, attentive and polite as well. However the place has been in no air conditioning mode for as long as I can remember. If it was fixed, you can guarantee the AC will only be be functioning in just a week or two before it will go out again. The management team should really take a look into this. Pity the service crew who are being continuously harassed and commented to sarcastically by customers who are dining in. Even their shirt's armpit were soaked and its not a sight to be seen in place like Nandos for hygienic purposes but even they could not help to perspire in the given environment. And the ordering process, you have to order via QR code PAY FIRST (if not your order will not be processed) and if you want to add anything later, you have to scan and order again and pay the service tax again and then the food will be served for you. Which is in my humble opinion not a great way to start the dining experience. The QR scan I can live with, but I believed customer should only pay once they are ready to pay, and not every time they want to order. Since Nandos is a family eating place, you should reconsider the ordering method. Might as well you do the fast food ordering process (order and pay at the counter), rather than this.

This Nando's is similar to others I have been to. The restaurant is very clean and the atmosphere made me feel like I could be anywhere other than Malaysia. I thoroughly enjoyed my meal and would recommend trying their delicious food.

Amazing food as always. The overall customer service was good. Accommodative staff member and attentive too! One of the best Nando's I've been too!

This is my first time eating at Nandos. The food is really different from the other famous restaurant. The chicken is juicy and more soft.The restaurant has good ambience,clean and service. Unfortunately, i dont know about signature dish, Peri-Peri Chicken so, i will have it next time for sure. Now, i will switch to eat at Nandos haha.