Nothing Bundt Cakes - Baton Rouge

A carrot cake is called to confirm that they had one and in the season. yes, ma’am. I reacted well that I am on the way. drove 20 minutes on my lunch break will only be informed after then as soon as I arrived that they will have to be ordered and would take 30 minutes to be ready. was 100% uninformed by the one on the phone or in any case would have placed an order! now my daughter's birthday cakes have to come from somewhere else. that's all he has.

Don’t get me wrong the cakes taste great but why list a flavor then tell the customers that desired flavor isn’t even one they have daily? It shouldn’t even be listed as one of their set flavors if it’s not provided. I hate that I had to make a trip all the way just to be told I’m supposed to call to ensure a set flavor isn’t available. If that’s the case take it off the list.

The wait time to pick up a cake you ordered over the phone or online is horrible! My pick up time was 4pm I arrived at maybe 4:15ish I didn’t receive my cake until well after 5 o’clock. This place is total chaos and very unorganized.. I patiently stood on the side waiting for my order for seems like forever. People that came after me were getting their cakes before me and the people that came and ordered cakes at the counter seems to have been served faster. After being very patient I had to ask about my order twice. After asking a heavy set African American female with a low hair cut the second time she became very snooty with me I’m assuming out of frustration. The cakes are great but the customer service makes me cringe at the thought of going back there.

I've never had a bad experience. Each time I have visited, I didn't spend more than 5 10 minutes in the store. THEIR CAKES ARE AWESOME!!! Red Velvet and Lemon are my favorite but each flavor is grrrrrrrrrrrreat! The cakes are so delicious, soft, and moist. My family and friends will ALWAYS be customers. Their customer service is also great!

I did an online order on Monday May 2nd with a pickup time of 11:30 a.m. on Tuesday May 3rd. On the website it specifies to arrive at your selected time in order to ensure social distancing. I arrived around 11:35 expecting to walk in, give them my name for the order that I had already paid for, receive my items and leave. I should have been there no longer than 10 minutes. I was told that it would be a few minutes and they would have my order out. After waiting for about 15 minutes, I asked the employee at the counter if she could check on my order. She came back and told me they were icing the cakes and it would be about 10 minutes. I waited another 15 minutes and still did not have my cakes. I was not the only one in there having to wait. One of the employees stated that this was common because of all the holidays happening this week. I feel that this is completely unacceptable especially since the order was done online with a specified time. If the bakery is unable to have cakes ready during a specific time slot, that time should not be available when booking online. The staff did not seem the least bit concerned that we were all inconvenienced by this. It took me nearly 45 minutes to receive an order that should have been ready when I arrived. I will definitely not be ordering from Nothing Bundt ever again.