Jimmy John's - Batavia

Terrible customer service by Alex who I assume is the manager. The associate making the sandwich misunderstood the order honest mistake. Alex proceeds to insert himself to fix the order but makes matters worse. He continually tries to place blame on the customer instead of accepting responsibility that there was an error made on their part. The solution would have easily been to fix the order.Because of Alex poor customer service we asked for a refund and went up the street to the Jimmy John’s on Orchard.Alex do better!

Asked the gentleman working the register, “Is it a better value to get two of the same 8 inch sandwiches or a single 16 inch?”, his response “That’s not really something I deal with.”Seriously? 0/5 for Customer Service.

The manager blamed the system for my dad coming in to order a tuna sub with just cucumber and just pickle and he said that every single sandwich Is always made with lettuce and tomato, even though my dad verified that we did not want that on the sandwich the manager on the phone had said they only have a no bun. Not only that my sandwich was loaded with tuna so much to wear. The paper was starting to rip from the moisture from the tuna. We’ve allowed this to happen so many times that that’s why I’m officially leaving a save the time and definitely go to a different Jimmy John’s. I tried to pick the lettuce into an off But the vegetables tasted, spoiled.

The manager named Alex at this place is a joke. Extremely rude over the phone, app says food was out for delivery and it’s been 30 minutes and still have not received food. Refunded me but of stole money from my refund. Will be disputing the difference. Careful when you order, pay attention to the amount.

They never remember the drinks. i called back and the guy on the phone made it seem like i could be lying and said something like if we realize we forgot it then we will bring it to you…. I waited an hour for the food when website said it takes 30 minutes.. then an extra 30 minutes for the drink I ordered. So an hour and a half total to eat my food with no drinks.