Jimmy John's - Batavia

Ordered online an hour ago and still have not received it. Was told by employee we are at the edge of delivery area and that it was in someone’s car with 5 orders before us. I get it. But an hour? We live 7 minutes away. Never again.

If I could give this location less than I one star I would.I want to start off by saying I LOVE Jimmy John’s, I order a few times weekly. As well as, for employee work events.Today I wanted to try and intended to 5 star chicken Cajun sandwich. Unfortunately I have an allergy sensitivity to jalapeños, So that was the only thing I removed. It came loaded with jalapeños, Which is an easy mistake. I’m sure they’re shuffling out a ton of the sandwiches due to the promo.When I called to pick up a new sandwich and or get a refund, I was rudely screamed at by an employee that was not a manager communicating to the manager who I could hear in the background who is just as rude.The ignorance of the employee, Suggested they would come pick up the sandwich and then they would refund me. My understanding is a disbelief in my statement, that they didn’t have jalapeños on the sandwich. He also educated me that there’s two types of jalapeños, and that was my fault for not understanding that. I understood the difference in the jalapeños, one of which I can’t tolerate in one of which I cannot.He said that’s our only option and Violently smashed the phone hanging up on me.When I called back, Before he even said hello, he said the money Already refunded, and there was nothing to talk about. CLICK.The gentleman gave me his phone number to which he wanted me to send a picture, confirming this large stack of crispy jalapeños with a receipt.Honestly, I’m not mad at Jimmy John’s a whole however, this Batavia location is absolutely horrendous and after reading the reviews and only confirms the Ignorant staff they have in there. They definitely need to go through a restaffing, And at least educate these folks on Miscommunication situations as well as day-to-day communications, because clearly he Absolutely no idea what to do, Got overwhelmed, and was rude to me for absolutely no reason.I’m sorry for the havoc that I have caused ordering lunch. I will be sure to order from another location in the future.

Asked the gentleman working the register, “Is it a better value to get two of the same 8 inch sandwiches or a single 16 inch?”, his response “That’s not really something I deal with.”Seriously? 0/5 for Customer Service.

The manager blamed the system for my dad coming in to order a tuna sub with just cucumber and just pickle and he said that every single sandwich Is always made with lettuce and tomato, even though my dad verified that we did not want that on the sandwich the manager on the phone had said they only have a no bun. Not only that my sandwich was loaded with tuna so much to wear. The paper was starting to rip from the moisture from the tuna. We’ve allowed this to happen so many times that that’s why I’m officially leaving a save the time and definitely go to a different Jimmy John’s. I tried to pick the lettuce into an off But the vegetables tasted, spoiled.

The manager named Alex at this place is a joke. Extremely rude over the phone, app says food was out for delivery and it’s been 30 minutes and still have not received food. Refunded me but of stole money from my refund. Will be disputing the difference. Careful when you order, pay attention to the amount.