Dunkin' - Baldwin

Not the friendliest place. Placed an order online when I went to pick it up they said the item is no longer sold and I would have to choose something else. I requested a refund and they said they dont give refunds, even for a product that is notavailable. And the funny thing is this type of issue has happened multiple times already.

I went into this Dunkin donut this morning. I ordered 3 coffees and a corn muffin. First off let me say, the guy that took my order was not paying attention at all. He had his headphones in, messed up all the coffees and I had to have him remake them. I asked for 2 medium iced caramel lattes with whole milk and sugar. He didn’t do that so he had to remake it. And then on mine I asked for just a regular iced coffee with almond milk. He didn’t do that as well. He also charged me for two corn muffins and I only asked for 1 and only got 1… this was BY FAR. The worst experience. The guy couldn’t get the order right. It wasn’t busy at all, and I was charged for something I didn’t even get. If you are going to work in customer service like this, maybe take out your headphone and listen to the customer.

I used to work for this store and it has bad services nobody does there job every manager I had didn’t Sloved my issues when I quit I had 2 girls behind a counter no receipt no refunds so I call all of my bosses and sent emails Baldwin sucks I rather go to the Freeport Dunkin on Atlantic ave my brother Sumon and my co workers like me over there better and there’s no line at the Freeport store wish they can close this Baldwin store and the Baldwin store never clean it nasty and dirty Freeport is clean and nice ? recommend everyone going to Freeport Atlantic ave there nice and clean and no line there fast and they have a better manager

The worst Dunkin I have ever been to the manager is very rude. She is a very disrespectful old lady and I don't think she should be working at Dunkin if she doesn't know how to speak to people she has bad communication skills and she thinks that she is always right every time I come here. I pray that I don't have to encounter this lady because she is really rude. This lady is the manager apparently and she doesn't know how to speak to people. This is unacceptable.

I was here a few times. every time my order was wrong. their selection of donuts is a lack of luster. some of the crew are friendly, some seem like that.