Casa Ofelias Bakery - Baldwin

This is the best tres leches cake I've ever tasted! I always come here to get my husband's cake because they really make the finest tres leches cake anywhere.

I was excited to try this restaurant, but my visit turned disappointing after waiting for five minutes without encountering any staff. I even rang the bell and called out "hello," but nobody appeared. It's difficult to comprehend how a business can thrive when there is no one available to serve its customers.

I had a disappointing experience with the customer service at this restaurant. The receptionist was rather rude and appeared to be unsure about how to take a cake order. When I inquired about the prices, she became unfriendly and defensive, which only made the experience more uncomfortable.

To add to my frustration, the bakery is supposed to open at 11 a.m., yet I arrived at noon to find the open sign lit up, but the door was locked. I saw a woman inside chatting and putting away bread, completely oblivious to my confused expression outside. I stood there, scratching my head, as she continued to ignore me despite clearly seeing me. My husband even got out of the car to try the door, just as puzzled as I was. Eventually, the woman stepped outside to inform him that the shop would open in five minutes. Why not put a sign on the door indicating “closed for lunch, reopening at 12:15”? It's baffling to leave customers waiting outside in the heat while the door is locked.

I arrived on Saturday at 7:15 PM, but when I got there, the door was closed and I was told they were closed. However, their closing time is actually 7:30 PM. It was quite disappointing.