The Cheesecake Factory - Austin

After a not so good experience, management apologized and asked to let them know while at the restaurant! Maybe we'll give it another try in the future.

I originally thought that I would have to leave a 1 star review due to the way I was treated upon arrival today by two of the greeter/hosts. But I am beyond relieved that my initial negative experience first impression was turned into a positive one in the end. I want to sincerely thank managers Daniel Felipe, as well as our server Fabulous for going above beyond to accommodate myself my large party of 13! Unfortunately the restaurants policy does not allow RSVP’s for parties larger than 6, you can’t combine reservations to fit one group. Knowing this I called ahead of time spoke with Jazz, who assured me that as long as my party arrives before 1:30-2pm on 12/9, we would have no issues being seated. I told her I would be celebrating a special occasion with a group of about 15. She reassured me that if we arrived my requested time of 12:30pm, that it would be no problem because that’s well before their peak busiest hours, the restaurant would be just opening not long before. I arrived on time along with my party. Parking was down right terrible they reserved 8 of the front spaces for To go orders, that remained empty during my visit. One of my guest requires handicap parking still had to park a far distance away from the restaurant after circling the lot a few times. Once I checked in I was greeted by Jazz another male the front counter. I explained that I had called ahead of time what I was told. Jazz blatantly lied denied that I ever spoke with her. She also gave me a fake last name over the phone. It was indeed THAT Jazz whom I spoke w/ that was the first name provided to me on the phone call. She the male host were rude not interested in accommodating my party from the start. The male host spoke to me aggressively told me that He’s “not sure what restaurant I called, but I didn’t call there I didn’t speak w/Jazz. REGARDLESS of what I SAY I was told over the phone, We don’t seat large parties of more than 6! I can try to find a table for you but it will be 45min to an hour wait your party will be split into two groups seated nowhere near one another. That’s the best I can do for you!” He stood throwing his hands up shrugging his shoulders in a oh well type of way. He Jazz both stood firm in their position, never once offered to get a manager basically said take it or leave it! I went outside to relay the bad news to my waiting group of family friends. We traveled an hour in traffic from Bastrop to get there now I’m being told we have to wait an hour sit apart. LUCKILY when I went back inside, Daniel the manager happened to be there. He was an instant breath of fresh air! He was smiling greeted me with a welcoming attitude. I explained to him what happened. He immediately told me no worries asked that I allow him 1min to get a table ready. We did not have to wait or split up after all. He listened to me apologized on behalf of his staff who were rude to me. He assured me that I would be taken care of, I was! Felipe another manager joined Daniel in assisting me my group with getting seated even cleared a space for my gifts. They congratulated me were so warm attentive. Fabulous our server was on his A GAME! He had a system in place that helped him easily manage my party didn’t mess up on one single thing. He even kept track of all of the split checks. He repeatedly checked on us, offered refills made sure we had all that we needed. I am so extremely grateful thankful for Daniel, Felipe Fabulous! My baby shower brunch turned out to be amazing thanks to those three. I would’ve given 5 stars, but had to take off for my initial experience w/ Jazz the other guy. The chicken tenders had no seasoning but my waffle was downright mouth watering.

This place is amazing. The food is great and the service is excellent

Food tastes good Enjoyed the evening, Crab balls or something did not agree with me. Ended up in Urgent care with a blow up lip. Not their fault. Maybe I’m allergic to seafood. Will be back,

We came here for dinner Nov 28. The place is huge. It is a fast food chain with a fine dinning feeling. Every plate is special. The creamy spinach is one of the best. You take into consideration that portions are big and generous. The service is fast and friendly. The original cheese cake is a must try.