Cold Stone Creamery - Atlanta

Every time I go to this place, I'm never disappointed. her customer service is wonderful. especially the young lady with the name sign aleisha. she seems to be very quiet at first, but if she actually speaks with her, she is so friendly and she ensures that she gets her order right and that she let the load happy. I love their pistachios and exodus with the nuts in it. it's so satisfying and their waffles are always fresh, which is amazing for me. these ladies work very hard. I highly recommend this place.

Security for their security and security of their family AVOID this location (and all others owned by this franchise owner) at all cost! an employee who uses physically assault me because i asked for a refund of an item that I did not take 1bite or consume. I had a terrible experience here! I was charged for several toppings, I have neither ordered nor received. I never touched or ate the product and simply said that I wanted to cancel the order and get my money back. I was told that the load allowed no refund after they ran my card! when I demanded the money for the article that I had just paid, the employee was returned (a younger woman at the beginning of 20 to possible 30s; the seemed to be decent by African-American) became more belly, began to lure, verbally and physically aggressively slim down their jacket / maple in an attempt to hurt me! it had to be held back by safety, with this type of behavior is completely not convenient! I called the police! the answer of the store/owner was completely inert! who would return to a load in which a worker who tried to physically attack her due to the request for a refund is still busy? I understand as a business owner that employees in this pandemic are hard to find, but their customers are security and business for a more belly, ignorant, criminal-behaving/acting worker is insane! security first!

1st time trying ice cream here and it won’t be my last. The service was great made me feel very welcoming. Diana made our 1st visit very pleasant. As well as Alicia and Jacki. We’ll be seeing you again very soon thank you for a great experience here.

The other day I came to cold Stone and was very shocked and surprised with this customers rude and uncooperative to an employee. that was only trying to do her job she came out trying to talk to the woman but she still was being uncooperative just standing in line while I’m trying to get me and my kids ice cream how The lovely lady handled it was very professional I think her name is J she checked me out and she did a wonderful job and I commend all those ladies in there to deal with Customer just like that so keep up the good work

Probably the best service I ever had. I was greeted immediately and the service was so kind and sweet. I especially enjoyed the workers Jacqui and Bergen. They were the kindest people I ever met. I would strongly recommend and would revisit the store again.