Frankie Benny's Ashton Moss

Went in the afternoon, fairly quiet on our visit, but the food is very tasty, good selection of chicken, salad, and of the sauces from mild to the very hot. Good service and plenty of room from the next table.

Visited this Nando’s with my cousins and had a brilliant time. Food was amazing and the customer service was 10/10! Specifically a member of staff called Billy, he was extremely friendly and helpful. He even joined in one of our TikTok’s! Was a great guy and was so cheerful, he made our day. Really recommend this Nando’s to dine in!

Came here for the first time and was disappointed in the food. The chicken came out dry. When we mentioned it to the manager he came and had a look at it, poked his fingers around the chicken and then said, that feels moist enough to me. It really wasn’t, and I presume he thought we should just eat the food after he had poked his fingers around in it. He did then offer to replace that particular piece of chicken, but again the chicken was dry. Looking around it appeared that a lot of people were being served quite dry chicken. Probably won’t go back to this Nandos, the one at Manchester fort is miles better.

Staff were nice and helpful and the food was great, it came in good time after ordering. Thanks for the pleasant experience.

We dined in on Sunday 26 May. We brought my mother who’s not very well and eats very little. Unfortunately part of her order a mushroom was served stone cold. We returned it and upon replacement it was worse than the first time. It transpired that it hadn’t been cooked. My mother was getting upset as she wasn’t able to enjoy her meal. When we complained the manager Ryan came to see us at our table, apologised profusely and offered anything we wanted (off the menu) on the house. We ended up ordering some desserts which were delicious. Overall the meal was very enjoyable and this was for a big part because of the exemplary customer service that Ryan and his team provided. They were all attentive, very polite and friendly. Ryan checked in on us regularly ensuring everything was alright and making us feel very welcome. Considering how the evening could have turned out, we had a really enjoyable experience. Only if all restaurants had a manager like Ryan!