The Manor - Ashford

I was very disappointed with my dining experience at this restaurant, especially considering the high price. The atmosphere and staff were nice, but the food was a letdown. The cauliflower soup was enjoyable, but the beef Sunday lunch was terrible. The beef was tough and full of gristle, making it impossible to chew and swallow. The portion of vegetables was small for two people. The food was lukewarm, and the gravy was too salty. When I told the waitress about my disappointment, she did not respond. The sticky toffee pudding was served cold, straight from the fridge. The whole meal took over three hours, with long gaps between courses. It's a shame that such a pricey meal turned out to be such a disappointment.

The Sunday Roast at this restaurant was fantastic, with a delicious 3-course meal. The staff were excellent and really added to the overall experience. Special thanks to Akos, Maddy, Laura, and Asman for their great service. I would highly recommend this place.

Today, we enjoyed an afternoon tea at the Manor House. It was one of the best I've had in a long time. The sandwiches were fresh, the sausage roll was tasty, the scones were warm and perfect (a rarity these days), and the small cakes were delightful and full of flavor. We used a Travel Zoo voucher for this visit, but we enjoyed it so much that we will definitely be back even without a voucher. The room had a lovely ambiance and the waitress was polite.

Although we couldn’t fault our food for flavour presentation, the helpings were small for the price paid temp at best luke warm. The vegetables were served in dishes but with no serving spoons !! We also found it very strange that although this is a 3 course Sunday Roast, that not one of the tables was laid for 3 courses ?? When our orders were taken we both ordered the same meals, however when it came to the dessert only one arrived without a spoon to eat it with, we questioned where was the other one, only to be told there was a glitch in the ordering ? suffice to say I’d finished mine by the time my husbands came! The coffee’s that we ordered also arrived luke warm and with no sugar. On talking to a couple sitting next to us the lady had ordered the Roast pork which on the menu came with crackling however she told us mentioned to the waiter that it was missing, but didn’t get a satisfactory answer. We saw for ourselves that previous review’s mentioned the lack of service and this clearly is something that the management have failed to address, and clearly not enough staff to cope with the numbers booked. This is such a shame as an establishment such as this, visited by many people who have in some instances travelled a long way to celebrate special occasions, but who on leaving feel disappointed let down. Its probably pointless having written this review as it would appear that nobody is responding to them. One would expect better from an establishment such as Champneys.

Our first visit to this restaurant and overall was a good experience. It was a long trip to get there but that was our choice. We had Sunday lunch with two friends and we all thought the meal was of high quality and very enjoyable. Wine and drink prices quite high. We had a couple of small issues, one being the refusal of the staff to serve an extra portion of vegetables there was only two smallish dishes for four) and also no change could be given if you paid cash…” we don’t carry a float” was the explanation. We happened to bump into the Guest Service Manage and mentioned the two little niggles and she totally agreed with us that it should not have happened and would educate the staff involved. Her name was Shelby and she was a role model in how customer service should be carried out. Very pleasant and comfortable dining room created a very nice ambiance for our meal. Overall a nice day out.