Domino's Pizza - Ashburn

I recently ordered a small gluten-free cheese pizza without sauce for my teenage daughter, who has multiple food allergies. I made it very clear that I didn't want any sauce. However, when I brought the pizza home, I found that it had sauce on it. I called Domino's to explain the issue and offered to return the incorrect pizza for a replacement. Unfortunately, the representative I spoke to insisted that I hadn’t specified no sauce in my order. They then offered to sell me another small gluten-free cheese pizza without sauce, but I declined the offer. This experience left me disappointed with their customer service. My family might have ordered from this location more frequently, but now we’ve decided not to return.

The teamwork here is outstanding, even during the busiest times. There wasn't a single unkind word or glance; everyone worked in perfect harmony. Plus, the food is absolutely fantastic! Highly recommend! - Rosie

I just ordered from this restaurant and received the wrong food. The delivery person said my name but still handed me someone else's order, and the receipt doesn’t even have my name on it. I'm really frustrated because they’re closed now and no one is answering the phone.

I waited nearly an hour for my delivery, only for the driver to bring the wrong order. He told me to call the restaurant to report the mistake. When I called, they said they were busy and couldn't tell me when they could send a new driver. Eventually, I decided to cancel my order. It felt like they didn't care about losing my business; in fact, the driver even suggested I go ahead and cancel. From now on, I think I’ll stick to local pizza places. They may be a bit more expensive, but the service is far better. If you're in the Ashburn or Broadlands area, I recommend ordering from Manhattan Pizza; they’re excellent.

I ordered a thin crust pizza, but I received a hand-tossed one instead. I had specifically requested pepperoni, bacon, and onions, but I ended up with a pizza that had only pepperoni, with bacon on one half and onions on the other. To top it off, the pizza wasn’t cut properly, so I had to cut it all myself. What a disappointment!