Tunis Grand Hôtel - Ariana

Very bad for a 5 star hotel. Quick on charging but service below standard. Hired 2 rooms for 4 people with common bathroom only 2 bath towels, 1 gown, 2 cups. You have to call reception three times over 1.5 hours still no towels. Requested for ironing board several times. One came very dirty. Sink moving. Toilet hose leaking. Lights not working .One shampoo one shower gel for 4 people. No water in the room. Receptionist only collects payments and keys. Not willing to help. Breakfast no baguette. When asked for baguette got a burnt flat bread. Then baguette came after 1 hour told it was too late to eat because they were clearing. No hot water for tea. Everthing has to wait. Music really loud after 12. Unable to get sleep. They only offered to sort out issues when we asked for a refund because we were not happy with the service at all. Two days ruined but they still charged. I would not recommended. For the price get another hotel. BA from London

I was not comfortable in this hotel, first they gave me a room with two beds when I was alone and would be there for 2 weeks, then they gave me a room with a club just above so I was literally in the club with the whole sound and finally they put me in a room near the bar with the noise and music also. Only good thing there was the couscous at the restaurant. The breakfast was also decent.

The rooms are spacious and comfortable but the party halls being very near to the rooms, it’s very noisy. I could not sleep at all in all the five nights I stayed there. The room service is extremely poor and most majority don’t speak English.

Good hotel for business travel. Not a tourist hotel by any chance.

I would like to recommend this hotel. Great staff, excellent food and strategic spot. The rooms are clean and well organized Definitely coming back!!