Panera Bread - Apex

I really enjoy Panera, but I’m not sure if I’ll return. I ordered the pick two combo, which was $10. That’s reasonable if I get a good amount of food, but while the French onion soup was delicious, the half tuna sandwich was a letdown. It was mostly bread with just a small scoop of tuna—almost laughable. I gave it two stars because I loved the soup, but I probably won’t go back unless I’m just craving the soup.

For the past three years, I've been going to Panera for bagels about once a week. Unfortunately, I've had some disappointing experiences, and today might be the last time I visit. I ordered a baker's dozen at 7:45 AM, but I received what I believe were day-old bagels, and my order was incorrect. The bagels were stale, and I struggled to reach anyone on the phone for 30 minutes to resolve the issue. I understand that many places in the service industry are facing staffing challenges, and the employees are likely stressed and overworked. However, I work hard for my money, and I know there are better options available.

Today, I ordered some soup for curbside delivery (Order #799955754). My scheduled pickup time was 11:05 AM, and I was parked in spot #2. I waited 15 minutes for my soup. Soup, of all things—how can it take that long? Eventually, I just left without my order. This is the second time this has happened to me. I will never return to this location! If someone asks for my recommendation, I will tell them to drive miles away to find a different Panera instead.

I really like Panera, but I'm not sure if I'll go back. I tried the "pick-two" option for $10, which is a reasonable price for the amount of food. The French onion soup was fantastic, but I was let down by the tuna sandwich. It seemed like I mostly got bread with just a tiny bit of tuna—definitely not worth it. I gave the meal two stars because I loved the soup, but I'll probably only return if I'm really craving it again.

Over the past three years, I have been a regular customer at Panera, going there for bagels on a weekly basis. However, my recent visits have not lived up to expectations, and today might be my last. I placed an order for a baker's dozen at 7:45 AM, but it appeared that I was given bagels that were a day old, and my order was incorrect. The bagels were stale, and I spent 30 minutes trying to contact someone by phone to address the issue. I understand that many businesses are facing challenges with staffing and that the employees may be feeling overwhelmed and overworked. However, I work hard for my money, and I believe there are better options out there.