Kfc - Ann Arbor

After waiting 20 minutes after my pick-up time, they told me they didn't have what I ordered (apply said it's ready for pick-up). I could wait an hour to get what I ordered or 15 minutes for sth completely different

I normally give grace to those working with the public because it is difficult dealing with do many personalities, but this place really needs to be shut down or at the very least a pop up health inspection. There was only 1 person in front of me when I placed my order and I had to wait over 30 mins for my food. I wasn't upset, but as I waited I witnessed food being picked up with hands, employees never changing gloves handling money, then handling food. The rudeness of some of the employees to the customers just asking a question or trying to place an order.I checked my order even though I watched them bag it up and it was wrong. I went back to the counter and showed them my order was wrong and they put the food I picked up and opened back in with all the other food instead of throwing it out.The only reason I kept my food was because it just came out the fryer so it was fresh and properly handled.But I won't be going here any longer

The service was horrible had to wait 25 minutes for food when I asked a question about the menu three different employees couldn't answer the question because they had items listed incorrectly and in reverse order on the menu giving a $15 difference! That's quite a big difference especially when nobody knows the real answer! Overall prices were too high and frankly Meijer's chicken in the bucket, tastes much better and is far cheaper! In addition the biscuits were hard as rocks and were horrible!

The workers are so rude, they got my order wrong and was still battling words with me. They expected me to pay more when I suppose to get a refund or something else. They sound rude and just a terrible customer service in all. They have attitude when you correct them

I ordered a hot and spicy chicken sandwich meal and I got it very quickly they were friendly