Wendy's - Anchorage

Perhaps I was fortunate, but my experience at this Wendy's was quite good. I went through the drive-thru for a breakfast sandwich, and I had it in my hand in no time...

There was one car waiting at the drive-thru window for their order when I arrived. I pulled up to the speaker to place mine, and the woman on the headset managed to take half of my order before she paused and...

"After waiting for 25 minutes in the drive-thru, I finally reached the speaker and informed the staff member that I had placed an order through the app. This completely altered the situation..."

Went through the drive-thru and they didn’t give us part of our order. We didn’t realize until too far down the road so decided to stop on the way back. We wanted a refund since we were no longer hungry. The manager hung up the phone when we were trying to explain to her. Went back to the drive-thru to talk to her but she refused to come to the window. She kept telling the young gentleman working the window that she wouldn’t give us the refund so we could either sit there or leave. When she finally came to the window she was rude. Refusing the refund, yelling, calling us names and racist. The whole experience was disgusting and abhorrent.

Gave me the wrong food for a delivery order in July. I had an adverse reaction to it. A manager named Natasha has contacted me twice about getting the charge removed from my credit card saying nobody knows how to do it. I pointed out that they were able to do that a few times prior. She said that the regional manager will swing by my apartment and reimburse me with a cash payment on Friday August 4th. They never showed up and it is now a week since Natasha told me that she would call before they would arrive.